Frequently Asked Questions

How long does shipping take?

Orders are normally processed in 1 to 2 business days. U.S. standard transit normally takes another 4 to 6 business days. See our Shipping Policy for details.

Is standard shipping free?

Yes. Free standard shipping is available for U.S. orders. Any other available options and costs are shown at checkout.

How do I track my order?

When tracking is available, it is emailed after the carrier receives the shipment. Allow up to 48 hours for the carrier's tracking page to update.

Can I change or cancel an order?

Email support@coostlife.shop as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after fulfillment begins.

What is the return window?

Eligible items may be returned within 30 days after delivery. Contact us before sending a return so we can review it and provide instructions.

When will I receive my refund?

Approved refunds are issued to the original payment method within 10 business days after return inspection. Financial institutions may need additional time to post the credit.

What if my item is damaged, defective, or incorrect?

Contact us promptly with your order number and clear photos when possible. We will review the issue and make it right.

Which payment methods do you accept?

The currently available methods are displayed at checkout. See our Payment Policy for more information.

How can I contact you?

Email support@coostlife.shop or call 2566323658. We normally respond within 2 business days.