Refund Policy

Last updated: September 12, 2026

We want you to be satisfied with your purchase from coostlife. You may request a return within 30 days after your order is delivered.

Return eligibility

To qualify for a return, an item must be unused, unworn, and in the same condition in which it was received, with original tags and packaging when applicable. Please keep your receipt or other proof of purchase.

To start a return, email support@coostlife.shop with your order number and the reason for the return. If the return is approved, we will provide instructions and a prepaid return shipping label. Returns sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect, and include your order number and clear photos when possible. We will review the issue and make it right.

Items that cannot be returned

For health, safety, and legal reasons, certain items may not be returnable, including perishable goods, personalized or custom products, hazardous materials, opened personal-care products, and gift cards. An item marked final sale cannot be returned unless it arrives damaged, defective, or incorrect. Contact us if you are unsure whether your item is eligible.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order after the return is approved.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact support@coostlife.shop.

This policy does not limit any rights that cannot be waived under applicable law.